Privacy Policy

1. Introduction

Super Cleaning ("we", "us", or "our") is committed to protecting the privacy of our website visitors and clients. This policy explains how we process personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

When you submit an inquiry through our contact forms or contact our office, we collect the following personal information:

• Name: To identify you and address you correctly.
• Email Address: To reply to your inquiry with estimates and service updates.
• Phone Number: To contact you regarding your request or schedule site assessments.
• Area / Location: To determine service feasibility and dispatch regional cleaning crews.
• Service Requirements: Details about the cleaning scope you request.

3. Third-Party Data Processors

We use trusted third-party services to operate our website, analyze performance, and manage client communications:

• Web3Forms: Our contact forms use Web3Forms to securely transmit messages to our team via encrypted email protocol.
• Google Analytics: We use Google Analytics to evaluate site navigation and visitor experience via anonymized data.
• Google Ads & Marketing Tags: We measure ad campaigns to connect relevant Cape Town property owners with our cleaning services.
• Firebase (Google Cloud): Our website is hosted on Firebase infrastructure, which complies with ISO/IEC security benchmarks.

4. Cookies & Personalization

Our website uses cookies to improve your user experience and manage analytical data:

• Essential Cookies: Required for foundational site functionality and security tokens.
• Analytical Cookies: Help us monitor page loading speeds and popular cleaning categories.
• Marketing Cookies: Assist in displaying relevant local cleaning services.

You can manage your preferences or opt-out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.

5. Bot Protection

To safeguard our contact channels against spam, our forms include honeypot bot-checks. This protects your communication channel from automated malicious activity.

6. Data Retention

We retain contact records only for as long as necessary to provide requested cleaning services, fulfill contractual obligations, or satisfy legal and tax accounting criteria.

7. Your Rights under POPIA

As a data subject in South Africa, you maintain the full legal right to:

• Request confirmation and access to personal records held by Super Cleaning.
• Request correction, amendment, or updating of your contact details.
• Request deletion or destruction of your personal data ("right to be forgotten").
• Lodge a complaint with the South African Information Regulator if you believe your rights have been compromised.

8. Contact Our Information Officer

If you have questions regarding this policy or wish to exercise your POPIA rights, please contact:

Super Cleaning

Email: info@supercleaning.co.za

Phone: 072 902 6997

Physical Location: Cape Town, Western Cape, South Africa

Last Updated: October 2026